Shipping & Delivery Policy
At The Orbit Online store, we know time is of the essence for many irrigation projects. For that reason we strive to get products shipped to you in a quick and timely manner, and for them to arrive in perfect condition.
Most order’s placed before 12PM (Mountain Time), Monday-Friday (excluding holidays) are prepared and shipped within 3-business days via the selected shipping method. Orders placed using an expedited shipping method are shipped the same day when placed before 12PM (or next business day if placed on holiday or weekend), and the next business day when placed after 12PM (Mountain Time).
All orders are shipped with tracking numbers, which will be made available to you once the order has shipped. You should receive a confirmation email with the tracking number shortly after the item has shipped. If you do not receive the tracking information, make sure to check any spam folders/filters in your email client. You can also log into your account to check the status of an order.
We offer free standard, ground shipping on most orders over $99. This does not include expedited shipping methods. Some larger items may be excluded, including:
- Certain longer lengths of pipe/tubing
- Large items, such as valve boxes
- Heavy items such as pumps or brass back-flow prevention
When free shipping is selected, it is at our (Orbit’s) discretion to choose the method of shipping. Any products that are not eligible for free shipping should be indicated on their respective product pages and during checkout. We maintain the right to modify these restrictions at any time.
We offer the following shipping options:
- UPS SurePost
- FedEx Smartpost
- USPS standard (for small items only)
- Ground Freight (for larger orders requiring gate drop)
Orbit reserves the right to change shipping and delivery method if deemed necessary. We make no guarantee of delivery within specific time frame, even if specific service is selected. For larger orders, a delivery service other than those listed may be required.
The Orbit Webstore is only available for orders to the United States at this time. If you are interested in finding a distributor in your country, please contact us at Sales@orbitonline.com.